Armiger International

Leadership Skills

Managing Customer Satisfaction

Overview: 2 Days with 1.2 CEUs

To retain customers and market share while keeping management in your corner you must learn to manage both internal and external customer satisfaction. Here you will learn how to excite staff and team members into focusing on converting every situation into a satisfaction opportunity.

How attendees will benefit:

  • Win and keep the backing of top management with step-by-step cost/benefit analysis.
  • Manage customer complaints more effectively
  • Develop and lead through customer focused strategy
  • Identify the advantages and disadvantages of both phone and e-mail systems.
  • Set high performance standards that encourage, not intimidate, your team
Some of the topics to be covered:
  • Customer service defined, more than a service department
  • Translating customer service into business language
  • Develop a customer responsive planning system
  • Develop customer oriented reinforcement systems
  • Create high-performing teams
  • Build customer-oriented leadership

Who should attend?
Anyone who operates or manages a business, department or project that deals directly with customers.

Interested in the Training Program Outline?

Training

Leadership Skills
Leadership & Managerial Skills for New Managers
Communication & Interpersonal Skills
Managing Time & Work
Conflict Management
Managing Customer Satisfaction
Team Development

Management Development

Project Management
Training Programs Outlines

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