Armiger International

Leadership Skills

Conflict Management

Overview: 3 Days with 1.8 CEUs

Common in today’s workplace environment are changing organizational structures, increased team interactions and competitive challenges for corporate positioning. For these reasons it is critical for successful leaders and managers to develop the communications skills to effectively handle conflict in a wide variety of work-place situations.

How attendees will benefit:

  • Understand what is really involved in conflict
  • Communicate with confidence to build relationships without misunderstandings
  • Create a climate encouraging expression of feelings and goals
  • Reduce stress through the management of conflict
Some of the topics to be covered:
  • How to anticipate and manage conflict
  • Understand the behavior and feelings causing conflict
  • Learn to express emotions with flexibility
  • Develop active listening skills
  • Give and receive criticism which will benefit you and build a positive relationship with others

Who should attend?
Newly promoted managers, team leaders and business professionals who want to develop a more flexible style in responding to conflict.

Interested in the Training Program Outline?

Training

Leadership Skills
Leadership & Managerial Skills for New Managers
Communication & Interpersonal Skills
Managing Time & Work
Conflict Management
Managing Customer Satisfaction
Team Development

Management Development

Project Management
Training Programs Outlines

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